Billing and support hours
Prices are quoted in US dollars on every plan, before any tax your jurisdiction applies to imported software services. Self-serve plans are paid by card; Enterprise agreements are invoiced. If procurement needs a quotation with your tax identifiers, ask through the contact form (topic: billing). VAT on business purchases of services from outside the EU is normally accounted for by the buyer under the reverse charge; confirm with your finance team.
Dublin is 5.5 hours behind Indian Standard Time (4.5 hours in Irish Summer Time), so an Indian working day overlaps the Irish morning. Response targets by plan are on the service levels page.
Plans and caps are on the pricing page; response targets by plan are on the service levels page.