Skip to main content
Support center

Answers first, engineers when you need them.

Search the questions people ask most, follow a step-by-step guide, or write to the engineers who build the platform. Every message gets a reply within one business day.

Step-by-step guides
19
see the list
Engineering articles with the method shown
20
read them
Business day to reply to every message
1
how we reply
National accessibility standards mapped to WCAG
66
about the standards

Frequently asked questions

Quick answers to the questions we hear most often.

Getting started

How quickly can my team get started?

Most teams run their first automated test within 5 minutes of signing up. No installation, no downloads - just enter your application URL and start recording. Our onboarding wizard guides you through project setup, team invitations, and CI/CD integration.

Do I need to install anything?

No. Dokimore runs entirely in the browser. The test recorder, API studio, security scanner and every other module work without any local installation. For CI/CD integration, we provide lightweight CLI tools and Docker images.

Can I migrate from my existing testing tools?

Yes. Our Migration Setup tool imports Selenium, Cypress, Playwright, and Postman-family collections, and generated assets export back to those same open formats — so trying the platform is not a one-way door. How long a migration takes depends on your suite; we'll walk through yours on a demo call.

Billing and plans

Is there a free trial?

Yes. Solo Pro and Team come with a 14-day free trial, and Enterprise includes a 30-day trial — no credit card required. You get full access so you can evaluate everything before committing, and there is a free plan that never expires.

Can I change plans later?

Absolutely. You can upgrade or downgrade at any time. When upgrading, you get immediate access to new features. When downgrading, the change takes effect at your next billing cycle. If you only need specific capabilities, the feature configurator on the pricing page prices them individually — as a quote-based order.

Do you offer volume discounts?

Yes. Annual billing saves 20% compared to monthly. For teams of 50+ users, we offer custom enterprise pricing with additional discounts. Contact us for a tailored quote.

Security and compliance

How is my data protected?

Data is encrypted in transit (TLS) and stored credentials are encrypted at rest. Access is protected by 2FA and passkeys, role-based access control, and a tamper-evident audit log. The platform is built with SOC 2-aligned controls and GDPR-ready workflows; formal certification audits are on our roadmap — ask us for the current security overview.

Do you offer on-premise deployment?

Yes. Our Enterprise plan includes on-premise and air-gapped deployment options with full feature parity. We also support hybrid setups where the dashboard is cloud-hosted but test execution stays on your infrastructure - keeping sensitive data within your network.

Can I run security scans without data leaving my network?

Yes. Our scanning engine can run entirely within your infrastructure. The on-premise deployment option ensures that target URLs, scan results, and vulnerability data never leave your network perimeter.

Technical

What CI/CD tools do you integrate with?

We integrate with Jenkins, GitHub Actions, GitLab CI, CircleCI, Azure DevOps, Bitbucket Pipelines, and any CI system that supports webhooks or CLI tools. Setup takes under 10 minutes with our step-by-step guides.

How many virtual users can I run for load testing?

Virtual-user capacity scales with your plan, and for larger tests you can distribute load across multiple nodes. Every run comes with real-time metrics including P50, P95, P99, and P99.9 percentiles with Apdex scoring — ask us on a demo call about the load profile you need and we'll show you it running.

What accessibility standards do you support?

We support WCAG 2.2 (levels A, AA, and AAA) plus 66 country-specific accessibility standards. Our scanner checks color contrast, keyboard navigation, ARIA labels, semantic HTML, and more. We also generate VPAT reports for procurement teams.

What AI models power Dokimore, and is my data sent to external AI providers?

Dokimore runs its AI models locally on our own infrastructure — your test data, source code, and prompts are never sent to external AI providers such as OpenAI, Anthropic, Google, or Meta. The primary models are open-source Qwen models (Apache-2.0 licensed). Llama 3.2 (Meta) is used only as a local, last-resort standby when a primary model is momentarily unavailable, and only on the non-security analysis surface. Built with Llama: Llama 3.2 is licensed under the Llama 3.2 Community License, Copyright © Meta Platforms, Inc. All Rights Reserved.

Write to an engineer

No tier-1 script. The people who answer are the people who build the platform.

Email the engineers

No tier-1 script: questions are answered directly by the people who build the platform.

support@dokimore.com

Every plan · reply typically within one business day

Write to us

Book a live walkthrough

A 30-minute demo on your use case — bring your current tools and we'll map the migration path.

support@dokimore.com

By appointment

Book a demo

Documentation

Guides, tutorials and references for every module, updated with each release.

/documentation

Always available

Read the docs

We reply within one business day, Monday–Friday IST.

Support plans

Every customer reaches the engineers who build the platform. Enterprise agreements add a named contact and a contractual response time.

Free & Solo Pro

Included

For individuals and solo engineers.

  • Documentation & guides
  • In-product help on every page
  • Email support from the engineering team
  • Comparison guides & migration notes
Read the docs

Enterprise

Custom

For organizations that need contractual commitments.

  • Everything in Team
  • Contractual response SLA (agreed per contract)
  • Dedicated account manager
  • Custom training sessions
  • Architecture review & onboarding
  • Direct engineering escalation
Talk to us

Still need help?

Support here is engineering-led. Bring us the hard questions.

We reply within one business day, Monday–Friday IST.

Your choice about analytics

We use one optional analytics tool, run on our own servers, to see which pages help people. It stays off unless you turn it on. Storage needed to sign you in, keep the site secure and remember this choice is always on. Cookie Policy